The "Other Half"...

Even with award-winning software that offers all the functions and features you need, your level of satisfaction in a new system largely depends on how well that software is implemented and supported. This is what we call the "other half".

OUR PEOPLE MAKE THE DIFFERENCE

In this era of amalgamations in the dental industry, dental offices have been left with fewer options to choose from. In addition, downsized operations have resulted in fewer specialized service and support personnel in favour of the 'Jack-of-all-trades' approach. The Bridge Network remains focused on one goal: designing, marketing, and implementing intelligent software concepts to enhance the businesses and lives of our clients.To achieve this, we hire staff who have many years of experience in the dental field and retain these talented individuals so they can continue to serve our customers. You can rest assured that whether you are dealing with one of our Account Managers, Trainers, or Technical Support Specialists, you are working with a trained, loyal professional with vast experience.

PRESENTING HI-TECH SOLUTIONS THE OLD FASHION WAY

Our Account Managers do more then just demonstrate Tracker: they work with you to understand your requirements and manage your account before and after your purchase, ensuring you are satisfied with your investment. Their extensive experience with our software and familiarity with the dental office environment gives them a unique insight into your needs. Account Managers support you throughout the life of your association with The Bridge Network, whether that means helping you decide what your new system needs to do, ensuring a successful implementation, coordinating on-going training, or making sure that the offices you refer to us remain happy too.

"THE PROCESS" TO ENSURE YOUR SATISFACTION

"The Process" is a tried and true comprehensive set of documents, checklists, and procedures that ensure Tracker is successfully implemented in your office. "The Process" encompasses all stages of the implementation, as well as what to expect after implementation, to ensure your complete satisfaction with your purchase for many years to come.
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EDUCATION SEMINARS AND GROUP TRAINING

The Bridge Network is pleased to bring Tracker Group Training Sessions and FREE Education Seminars to the Tracker Community. These seminars and training sessions are held across Canada and are designed to help you get the most out of Tracker.
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TRAINING - NOT THE USUAL "A to Z" APPROACH

Our experience implementing Tracker has given us valuable insights into how people learn a new computer system. We don't use the traditional "A to Z" approach where you start training by entering the first patient and working through to the bitter end, an inefficient and frustrating training style. Instead, our documented training procedures begin with entering relevant and timely patient data and focus on helping users quickly become comfortable with using electronic schedules and the features of our clinical applications they need to know. Once users are familiar with the basics, learning the rest is easy. All our trainers have "hands-on" working experience using Tracker in a dental office, so they not only know the product thoroughly, they understand the environment in which it is used.
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HELP IS THERE WHEN YOU NEED IT

If a company charges you every time you need technical support, are they really motivated to ensure their program is easy to use and as bug-free as possible? With The Bridge Network, you get unlimited, toll-free technical support calls - ensuring that it remains in our best interest to minimize software problems.

From the very beginning we recognized the importance of top quality phone support and have always kept it a main priority. All our technical support professionals are put through a rigorous internal training period before they start assisting clients. All support calls are logged and reviewed in order to make our support team more effective and accountable. This also helps us recognize problem patterns and effectively follow up with outstanding client issues. Over 68% of support calls are taken live by our experienced and friendly support representatives. And if you have to leave a message, your call will be returned promptly.


The 'Other Half'
The Bridge Network remains
focused on one goal:
designing, marketing, and implementing intelligent software concepts
to enhance the businesses
and lives of our clients.

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