Remote Access

Remote Access

There are a number of ways that Tracker can be accessed from a remote computer, but each method requires different technologies and affect your Tracker licensing in different ways:

pcAnywhere

This software is used to support our Tracker users. It allows two computers to communicate with each other through regular telephone lines or other connection. The remote computer dials out and connects to the host computer (you). When this connection is established, the remote user can take control of the host computer and even transfer files. This will lock out the host office user. This installation requires a modem that is connected to a phone line. Tracker can be accessed remotely using pcAnywhere or a similar system. We do allow this and there is no need to purchase another workstation because it is actually running on the local computer with the screen output going to the remote site.

VPN

When using a VPN (Virtual Private Network), the remote computer is treated as another computer on the network and additional workstation licenses will be required if this is done while other people in the office are using Tracker. However, we do not recommend this configuration because it can be VERY slow and could possibly cause problems including database corruption, if the connection goes down while the remote computer is being accessed.

Terminal Server/Remote Desktop

Terminal Server Technology available through Windows Server Operating Systems that allows the remote terminal to run Tracker on a server, with the input and output being routed to a Terminal “Client”. The Server computer needs to be running Windows Server 2000, 2003 or 2008 and has to have enough “horsepower” to be able to handle multiple applications. When using Terminal Server, then another copy of Tracker is running on the network and will require a Workstation license if also using Tracker in the office simultaneously. Windows XP Professional and Vista also includes the ability to take control of the computer using Remote Desktop but this renders the workstation unusable until the remote user is finished.

LogMeIn / GoToMyPc / Other Online Remote Connection

New remote connection methods have surfaced recently with the ability to allow you to get connected remotely to your computer with very little setup. The beauty of these connection methods is that it usually requires little to no network configuration, quick to install and free methods can be used. The downside to these connection methods is that like pcAnywhere, connecting to the remote computer using these methods will take control of the office machine and it cannot be used, however no additional licenses will need to be purchased.

Combinations

There are combinations of the above configurations that can also be used. For example, you can run Terminal Server or pcAnywhere over a VPN. In this case, the particular configuration would need to be examined to ensure that the configuration would work and what the licensing requirements would be.

Each of these solutions will require setup and support from a knowledgeable hardware provider.

Tracker and Technology