Internet In The Office - Now An Essential Business Tool

Some people have been able to get away without having Internet in the office. As they say, 'ignorance is bliss'. Well, things have changed. Not having the Internet in the office is going to leave you behind. Having an Internet connection has become an essential office tool with too many benefits to ignore. However, there are still some people who are hesitant to get online. As hard as that is to believe for some of us, keep in mind that some people were reluctant to go to computerized practice management! Just think how absurd that sounds now. Consider the benefits of having the Internet in your office:
  • Superior Support: Time is money. Internet-based support tools allow us to resolve issues in a fraction of the time. What used to take an hour to fix can be done in a matter of minutes. Not only is the support faster, but also more thorough in order to prevent issues down the road.
  • Online Backup. BackTrack allows you to backup your files offsite in real time. Without online backup, if you have a failure at the end of the day, everything is lost since you last ran your backup (last night at best, and likely worse than that). Because BackTrack is in real time, you can have it perform a backup every hour if you like, without having to close the software.
  •  Patient Communication. Email correspondence with patients is much more efficient than leaving messages.
  • Communication with Specialists/Referrals. Consider that any office built in the last 5 years is digital. If you correspond with them, are they going to be impressed with snail-mailed paper or with electronic documents instantly sent via the Internet?
  • Communication with key industry co. Consider that our clients who provide their email address are always first to get notification of critical updates and new features. In addition, online surveys allow our clients to provide feedback to us. In this day and age, the Internet is the first and foremost method of business communication.
  • Online services such as eTrack. Have your patients fill out their medical and dental history online and submit it to you securely over the internet.
  • Online training. Scheduling a trainer onsite is always possible but sometimes online training makes the most sense. As such it has proven extremely popular.
  • iTrans. Internet-based electronic claims are much more reliable than dial up. If you are paying for a phone line solely for EDI, you don’t have to with iTrans.

If you have concerns about the security/privacy or productivity aspect of having the internet in your office, you are wise to do so. However, keep in mind that any horror stories you may have heard could have been avoided. Calling your local Internet Service Provider to have the Internet hooked up is not enough. You simply need to have your network technician do the job for you so that its done properly. They can ensure security and even limit use to authorized activities only.


Readers also found the following pages useful:
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- Why stop educating your patients once they leave the office?


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