Additional Requirements

Printer Requirements

The Tracker software requires a laser printer with at least 16MB of memory capable of printing 12 pages per minute or more. If you intend to print images 32MB is recommended.

Bubble Jet and Ink Jet printers are suitable for printing Images but are not suitable for Tracker. These printers print line-by-line, which may not able to shift the paper to print to the bottom of the page properly.
Smart Label.

Smart Label Printer Requirements

Tracker can capture patient information and send it to a label printer. This feature prints addresses, next appointments, file folder labels, etc. For this a label printer is required and the Dymo label printers have been tested and work with Tracker.

EDI Requirements

EDI requires the use of ITRANS and high speed internet.

To obtain your ITRANS digital certificate contact ITRANS at 1-866-788-1212.

Intraoral Cameras

The SmartCam Intraoral Camera supports 32-bit O/S only. For 64-bit support please ask us about the SmartCam II or the SmartZoom intraoral cameras.

Some external USB hubs are known to cause issues with the capturing capabilities of intraoral cameras and may need to be disconnected for proper functionality.

Anti-Virus/3rd Party Security

In offices where real-time virus scanning (such as Norton Auto-Protect) is desired, the Tracker directories will need to be excluded in order to prevent performance problems and database corruptions. On the Server you will need to exclude the Tracker folder and its contents.

On each workstation you will need to exclude the ‘C:Program Files\Tracker Work’ folder. It is also recommended to exclude the following processes for performance improvement:

Tracker 11
C:\Program Files\Tracker Work\TBN.Tracker.exe

Tracker 10
C:\Program Files\Tracker Work\Trackerb.exe
C:\Program Files\Tracker Work\Tbridge.exe

Trust Center Settings

To have Tracker work properly with sending out emails, Programmatic Access needs to be configured properly by  your IT Vendor/Support Contact.  Follow the steps by clicking here.

Incompatible Anti-Virus / Security Software

Wave Embassy Security Suite

This software is pre-installed with new Acer and Asus machines and must be completely uninstalled from the system.

Comodo Antivirus

Prevents Tracker from using cmdtwain

Prevents Tracker 11 from installing or printing.

Bit Defender Total Protection Plan

Does not allow exceptions for network paths.

Total Defense Internet Security

Prevents Tracker Client from finding the database.


Prevents critical system files from installing / operating.


Prevents critical system files from installing / operating.


Prevents critical system files from installing / operating.

ESet’s NOD32

Incompatible with the Eye-Fi manager.  Version 6.5+ has been found to block ITRANS.

Spyware Doctor with Antivirus version 5 and higher