HP Protect Tools

As computers become inexpensive, offices across Canada are taking the opportunity to upgrade their existing systems. Although our latest version of Tracker is compatible with the latest version of Microsoft Windows, there are third party applications that can sometimes get in the way.

In addition to anti-virus software, we have come across a few offices that have purchased pre-loaded computers with a tool that is incompatible with our application. HP Protect Tool is an agent that adds and manages security and is found on some desktop and laptop computers most likely HP branded.

If your office has purchased a computer pre-loaded with HP Protect Tool, this application will need to be completely uninstalled as it interferes with our practice management system. Please note that turning OFF the application temporarily or trying to configure it will not resolve the issues.

If you have any questions about this, please read our System Requirements or contact our support department.